Take note, Grab riders as the tech company recently changed its e-hailing policy. Starting from March 25, a penalty up to RM5 will imposed on Grab users who cancel their rides.
As written in Grab’s Passenger Cancellation Policy, passengers who cancel their rides five minutes after a driver was appointed will require to pay a cancellation fee. The severity of the penalty will be based on the types of vehicles ordered.
However, that wasn’t the only changes made by Grab. The company also introduced an additional charge of RM5 for riders who make their drivers wait for more than five minutes at the designated pick-up point. Whereas, for GrabShare rides, passengers have three minutes to reach the pick-up location before being charged with a RM5 penalty.
On a positive note, the penalty for cancelling rides and making the drivers wait will not stack. This means that each offender only needs to pay the maximum penalty of RM5.
But Grab users did not take this news lightly on social media. They turned the tables by questioning Grab on the penalty for drivers who cancelled their rides.
Judging from the people’s reaction, it seems like imposing a cancellation fee is not the optimum method to improve Grab’s Passenger Cancellation Policy. The company should also look into the ongoing issue where Grab drivers will call their passengers to cancel rides.